Camera Pro Support Representative II

This is a fully remote position, open to applicants in Florida, +7 more states.

📋 Description

• Deliver specialized technical support for Canon consumer camera and video products via phone.

• Assist clients with service inquiries, updates on repair statuses, and processing payments.

• Provide support to Canon Professional Services members by troubleshooting issues, coordinating services, handling equipment inquiries, and managing membership renewals.

• Walk users through thorough, step-by-step troubleshooting processes utilizing product knowledge and support resources.

• Record customer interactions using CRM systems.

• Forward unresolved or intricate issues to the appropriate internal teams.

• Suggest Canon Total Care solutions to enhance customer satisfaction.

• Remain updated on Canon products, services, and support tools through ongoing training and self-directed learning.

• Achieve or surpass criteria for reliability, communication, technical expertise, and customer satisfaction.

• Work collaboratively with team members and cross-functional departments to enhance service delivery.

• Undertake additional support responsibilities as assigned.

⛳️ Requirements

• High school diploma or equivalent qualification.

• 1–2 years of relevant experience.

• Excellent verbal and written communication skills.

• Strong proficiency in troubleshooting and problem-solving.

• Background in customer service or technical support positions.

• Familiarity with computer hardware, software, and operating systems.

• Capability to multitask, prioritize, and manage multiple software systems in a remote/virtual setting.

• Advanced knowledge of cameras and photography, including DSLRs, lenses, sensors, and video resolutions.

• Full availability from Monday to Friday, 9:00 AM to 6:15 PM EST.

🏝️ Benefits

• Remote work environment.

• Flexible scheduling options.

• Paid orientation and training sessions.

• Comprehensive medical, vision, dental, life insurance, and disability benefits.

• Company-paid holidays.

• Paid time off for personal, vacation, and sick days.

• 401(k) plan with company matching contributions.

• Employee assistance program.

• Tuition reimbursement opportunities.

• Employee discounts.

• Pay differentials.