Call Centre Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to incoming customer calls during UK business hours.

• Address standard inquiries during the first contact and escalate more complex issues with detailed notes.

• Document calls, outcomes, and follow-up actions within the CRM system.

• Achieve targets for call quality and handling time.

• Maintain customer records to ensure they are accurate and current.

• Manage inbound calls from start to finish for a UK-based business.

• Provide answers and solutions on the initial call whenever feasible, and accurately log each interaction.

⛳️ Requirements

• Previous experience in managing inbound calls within a call center or customer service environment.

• Proficient in clear, neutral spoken English and possess a self-assured phone demeanor.

• Knowledge of a CRM or ticketing platform such as Zendesk, Freshdesk, or Salesforce.

• A quiet home office setup with a reliable fibre internet connection.

• Willingness to work during UK hours.

• Experience in supporting UK or international customers (considered a plus).

• Familiarity with dialler software like Five9, Genesys, or similar (considered a plus).

• Prior experience in a regulated industry such as finance or insurance (considered a plus).

🏝️ Benefits

• Fully remote — the flexibility to work from anywhere in South Africa.

• Working hours from 09:00 to 17:00 UK time (11:00 to 19:00 SAST), Monday to Friday.

• Long-term position with a stable UK business, rather than temporary contract work.

• A UK employer committed to investing in employees who remain with the company.

• Monthly salary payment.