Call Centre Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Manage incoming and outgoing calls for a UK-based business

• Address inquiries from inbound calls effectively

• Conduct outbound follow-up calls as necessary

• Accurately document call results in the CRM system

• Adhere to scripts and compliance standards

• Achieve quality and call-handling performance goals

• Deliver a clear, helpful, and professional experience to callers

⛳️ Requirements

• Prior experience in a call centre or phone-centric role

• Proficient spoken English with a professional demeanor

• Familiarity with using a CRM or dialler system

• Competent typing speed and accuracy

• Availability to work from 09:00 to 17:00 UK time (11:00 to 19:00 SAST)

• Experience with Five9, Aircall, or similar systems (preferred)

• Background in sales or collections calls (preferred)

• Previous experience working with UK customers (preferred)

🏝️ Benefits

• Fully remote position allowing work from anywhere in South Africa

• Secure, full-time position with a UK employer

• Defined expectations and a friendly, supportive team environment

• Opportunities for growth as the business expands