Call Center Representative – Recovery

This is a fully remote position, open to applicants in Alabama, +2 more states.

📋 Description

• Manage incoming calls and emails from customers of a prominent telecommunications firm.

• Inform and educate callers regarding debt and credit reporting specifics, taking appropriate actions and documenting accounts as necessary.

• Provide solutions and handle each situation with the highest level of care.

• Offer insights into consumer protection rights and best practices.

• Foster positive public relations.

• Follow company policies on attendance, punctuality, and meal and rest break protocols.

• Maintain focus and concentration to achieve performance objectives.

• Adapt positively to a dynamic and changing environment.

• Manage pressure effectively while striving to meet deadlines and performance targets.

• Cultivate strong working relationships with assigned supervisors and colleagues.

• Adhere to applicable FDCPA, state, and local laws and guidelines, as outlined in company compliance training programs and the FDCPA examination.

• Undertake additional responsibilities as assigned by management.

⛳️ Requirements

• Candidates must be at least 18 years old.

• A High School Diploma or equivalent is required.

• Exceptional attendance record is essential.

• Proficiency in computer and technology with the ability to efficiently navigate multiple windows and tabs while delivering customer service over the phone.

• Capability to remain fully engaged on calls throughout the entire shift without distractions.

• Minimum of 1 year of customer service experience is required.

• Outstanding written and verbal communication skills.

• Ability to apply basic mathematical principles.

• Provision of 2 computer monitors along with the necessary cables to connect to the InteLogix computer is mandatory.

• High-speed internet with an ethernet connection to the router is required; satellite, wireless, or hotspot connections are not acceptable; minimum speeds of 10 Mbps download and 5 Mbps upload are necessary.

• WiFi must be disabled at all times.

• A private and distraction-free home workspace with a door that can be closed is required.

🏝️ Benefits

• Paid training provided.

• Medical, dental, and vision insurance available.

• Paid time off offered.

• Employee discounts available.

• Full-time, non-seasonal employment.

• Opportunities for career advancement.

• InteLogix will supply a computer for the duration of employment in this program.