This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver telephone and written assistance to customers within the energy sector.

• Respond to inquiries regarding contracts, tariffs, billing, advance payments, and meter readings.

• Manage customer inquiries as a member of the customer service team.

• Keep customer information up to date and accurately maintained.

⛳️ Requirements

• Prior experience in a call center, customer service, or customer care position.

• Experience with projects in the energy sector is preferred.

• Enjoy engaging with customers and providing guidance over the phone.

• Excellent German language proficiency, both written and verbal (minimum C1 level).

• Comfortable using computer applications.

• Professional experience is preferred; however, career changers are also encouraged to apply.

🏝️ Benefits

• Work entirely remotely, permanently from home.

• Working hours: Monday to Friday, from 9:00 a.m. to 6:00 p.m.

• No late or night shifts required.

• Quick onboarding process and project initiation on short notice.

• Competitive compensation.

• Comprehensive initial training fully paid, with ongoing support throughout training and onboarding.

• Initially a six-month contract, with excellent prospects for long-term employment within the regiocom Group, contingent on positive project outcomes and strong performance.