Call Center Representative – Medicaid Member Support, Bilingual English/Spanish

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Address inquiries from South Carolina Medicaid members utilizing a computerized system, along with standard scripts and procedures.

• Collect information, evaluate caller requirements, investigate and resolve inquiries, and record calls.

• Provide details concerning member eligibility.

• Assist callers in completing Medicaid applications and offer updates on application statuses.

• Adhere to established call-handling and escalation policies and procedures.

• Advocate for Medicaid members to ensure their needs are adequately addressed.

• Navigate through multiple computer screens and applications.

• Utilize five systems to gather information and document in up to three systems.

• Commit to working 40 hours per week in an 8-hour shift following four weeks of training.

⛳️ Requirements

• Must be at least 18 years of age.

• A High School Diploma or equivalent education is mandatory.

• Must be able to undergo a pre-employment screening.

• Legal authorization to work permanently in the United States without the need for visa transfer or sponsorship.

• Must successfully complete the Call Center – Service Skills Assessment and Internet Speed test.

• At least 1 year of experience in a call center environment or related telephone customer service experience is required.

• Proficient in computer usage and capable of navigating multiple programs and screens.

• Comfortable operating within established processes and procedures.

• Bilingual skills in English and Spanish are preferred.

🏝️ Benefits

• Benefits available from day one (medical, dental, vision) for eligible positions.

• PerkSpot – Employee discount program.

• Paid time off and holidays.

• Paid training provided.

• Equipment supplied.

• Opportunities for career growth and advancement.

• Supportive and inclusive workplace culture.

• No weekend shifts required.

• Bi-weekly pay schedule.