Call Center Representative, Healthcare

This is a fully remote position, open to applicants in California.

📋 Description

• Provide assistance to members via phone, addressing inquiries regarding healthcare benefits, eligibility, and available services.

• Offer friendly, professional, and precise customer service in a high-traffic call center setting.

• Investigate member inquiries, resolve issues, and guide members on their subsequent steps.

• Thoroughly document customer interactions, inquiries, and solutions within company systems.

• Navigate various systems and resources while assisting members over the phone.

• Collaborate with colleagues and management to ensure a positive and consistent customer experience.

⛳️ Requirements

• Must be a current resident of California.

• A minimum of two years of experience in a call center or contact center role where you frequently assisted customers by phone.

• At least one year of professional experience in the healthcare sector is preferred.

• Excellent communication, listening, customer service, and problem-solving abilities.

• Capability to handle a high volume of customer interactions while ensuring professionalism and accuracy.

• Proficient in navigating multiple computer systems while assisting customers by phone.

• Candidates chosen to proceed will need to complete a pre-employment assessment.

🏝️ Benefits

• Comprehensive training and continuous support.

• Ongoing coaching opportunities.

• Chances to learn, grow, and advance your career.

• Flexible vacation policy.

• 401(k) employer matching.

• Extensive health benefits.

• Educational assistance available.

• Leadership and technical development academies.

• Flexible work arrangements.

• Career development opportunities.