Call Center Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Address inbound and/or outbound customer inquiries through phone and various communication channels.

• Resolve customer issues related to services, billing, claims, and account details.

• Investigate problems, determine suitable solutions, and ensure proper follow-up as required.

• Forward complex or unresolved matters to the relevant department.

• Keep comprehensive and precise records of customer interactions, inquiries, and actions taken.

• Adhere to company policies, procedures, and quality benchmarks.

• Achieve set productivity, service, and performance goals.

• Assist in a high-volume contact center during a crucial enrollment phase.

⛳️ Requirements

• High school diploma or GED is preferred.

• 0-2 years of experience in customer service, call center, or a related field.

• Strong verbal and written communication capabilities.

• Excellent customer service and interpersonal skills.

• Keen attention to detail and organizational skills.

• Ability to work autonomously and manage time effectively in a fast-paced setting.

• Familiarity with Microsoft Outlook, data entry systems, and other computer applications.

• Capacity to accurately document customer interactions and uphold confidentiality.

• Prior experience in a call center, healthcare customer service, or contact center is preferred.

• Strong problem-solving and conflict resolution abilities are preferred.

• Ability to navigate multiple systems while ensuring a positive customer experience is preferred.

• Camera participation is required during training.

• Availability to work within operating hours from 7:00 AM to 8:00 PM, seven days a week.

• Rotating evening and weekend shifts may be necessary.

🏝️ Benefits

• Approximately 7 weeks of paid virtual training.

• Comprehensive training and continuous support.

• Opportunities for growth and development.

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – Options for pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for both the employee and dependents).

• Short and long-term disability benefits.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).

• Fully remote work environment.