Call Center Representative

This is a fully remote position, open to applicants in New York.

📋 Description

• Deliver comprehensive customer service related to warranty plans, claims, credits, sales, and product registration.

• Make informed business decisions based on the information gathered during customer calls.

• Maintain accurate records within various database systems.

• Comply with the Key Performance Indicators (KPIs) established by management and fulfill departmental expectations and quality assurance standards.

• Support the Outbound Contact Center Team by finalizing extended warranty sales through proactive calling.

• Execute additional tasks as assigned.

⛳️ Requirements

• Minimum of 2 years of experience in a call center environment.

• Strong communication abilities.

• Proficiency in Microsoft Excel.

🏝️ Benefits

• Equipment provided.

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Life Insurance options including Voluntary Life & AD&D for employees and their dependents.

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave (PTO, Vacation, or Sick Leave).

• Fully remote work opportunity.