Call Center Representative

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Deliver comprehensive customer service related to warranty plans, claims, credits, sales, and product registration.

• Make informed business decisions based on information gathered during customer interactions.

• Methodically record information across various database systems.

• Comply with key performance indicators set by the leadership team and fulfill departmental expectations along with quality assurance standards.

• Support the Outbound Contact Center Team by facilitating extended warranty sales through proactive calling.

• Execute additional tasks as assigned.

⛳️ Requirements

• Minimum of 2 years of experience in a call center environment.

• Outstanding communication abilities.

• Proficiency in Microsoft Excel.

• Availability from Monday to Friday, 9 AM to 6 PM Eastern Time.

🏝️ Benefits

• Equipment provided.

• Comprehensive medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan with options for pre-tax and Roth post-tax contributions.

• Voluntary Life Insurance & AD&D coverage for employees and dependents.

• Short-term and long-term disability benefits.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off/Leave options (PTO, Vacation, or Sick Leave).

• Fully remote work opportunity.