Call Center Representative

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Deliver comprehensive customer service for warranty plans, claims, credits, sales, and product registration.

• Make informed business decisions based on the information gathered during customer calls.

• Methodically log information across various database systems.

• Comply with key performance indicators established by the leadership team and fulfill departmental expectations and quality assurance requirements.

• Support the Outbound Contact Center Team by finalizing extended warranty sales through proactive calling.

• Execute additional tasks as needed.

⛳️ Requirements

• Minimum of 2 years of experience in a call center environment.

• Strong communication skills.

• Proficiency in Microsoft Excel.

• Availability from Monday to Friday, 9 AM to 6 PM Eastern Time.

🏝️ Benefits

• Equipment provided.

• Medical, dental, and vision coverage.

• Critical Illness, Accident, and Hospital insurance.

• 401(k) Retirement Plan – options for pre-tax and Roth post-tax contributions.

• Life Insurance (Voluntary Life & AD&D for employees and their dependents).

• Short-term and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Time Off/Leave (PTO, Vacation, or Sick Leave).