Call Center Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Handle a large volume of incoming patient calls within a remote call center setting.

• Actively listen and show empathy while addressing patient inquiries, concerns, and billing questions.

• Assess caller needs and identify the appropriate resolution path in accordance with client-specific guidelines, workflows, and service standards.

• Collect information, resolve issues whenever possible, and carry out necessary follow-up actions.

• Send emails, gather additional information, and return calls to ensure complete resolution.

• Investigate issues by reviewing account information, contacting third parties, or acquiring additional documentation.

• Make outbound calls, send emails, or fax required information.

• Keep precise and detailed records of all calls and actions in the patient account system.

• Safeguard confidentiality by complying with HIPAA regulations and Digitech's compliance standards.

• Achieve or surpass established daily performance targets.

• Efficiently manage workload in a dynamic, high-volume environment.

• Foster a positive team culture and pursue ongoing improvement.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• High School Diploma or Equivalent is required.

• Proficient computer skills, including a working knowledge of MS Outlook, Word, and Excel.

• Ability to type at least 40 WPM with accuracy.

• Familiarity with insurance billing is advantageous; comprehensive training will be provided.

• Capacity to efficiently manage a high workload while adhering to tight deadlines.

• Strong problem-solving abilities.

• Clear and professional communication skills.

• Exceptional attention to detail and accuracy in documentation and call management.

• Skilled in multitasking, organizing, and prioritizing tasks.

• Capability to independently oversee all aspects of the job role in a remote setting.

• Bilingual (English/Spanish) is preferred.

• Ability to conduct sensitive conversations professionally while maintaining a positive company image.

• Remains composed under pressure and stays calm in high-volume or challenging situations.

• Dependable, punctual, and committed to the success of the team.

🏝️ Benefits

• Competitive salary, based on experience.

• Comprehensive benefits package.

• 401(k) Plan.

• Fully remote work environment.