Call Center Representative

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Manage and respond to incoming calls and online tips from the public.

• Collect, clarify, and document information related to reported criminal or suspicious activities.

• Evaluate and analyze tips to assess their relevance and determine appropriate actions.

• Perform basic research utilizing government, law enforcement, and open-source resources.

• Ensure accurate documentation of calls, tips, and findings within government systems.

• Prepare and forward reports to the relevant field offices or agencies.

• Elevate urgent or actionable information to designated personnel as necessary.

• Adhere to established procedures, policies, and data privacy regulations.

• Deliver professional and courteous customer service.

⛳️ Requirements

• Minimum of 3 years’ experience in a call center environment.

• Experience in resolving complex issues for stakeholders or customers.

• Proven capability to juggle multiple tasks in a high-volume setting.

• Strong multitasking abilities, including simultaneous data entry, research, and communication.

• Comfort in engaging with diverse stakeholders from various professional backgrounds.

• Solid analytical, research, and problem-solving skills.

• Ability to work independently with minimal oversight.

• Exceptional verbal and written communication skills.

• Active listening skills and sound judgment in challenging situations.

• Experience in supporting or training new customer service representatives.

• Capability to generate ad-hoc reports using internal systems.

• Familiarity with telephony systems, CRMs/ticketing tools, and Microsoft Office.

• An Associate’s degree is preferred.

🏝️ Benefits

• Fully remote work arrangement.

• Full-time schedule.