Call Center Healthcare Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming calls from both members and providers.

• Deliver precise information regarding healthcare benefits, eligibility, and services.

• Investigate and resolve inquiries efficiently.

• Adhere to established procedures and compliance standards.

• Accurately document customer interactions in various systems during live calls.

• Achieve quality, service-level, and productivity targets.

• Foster a collaborative team atmosphere by providing dependable and responsive support.

• Complete a paid training program lasting five weeks.

• Work an eight-hour shift from Monday to Friday between 7:00 a.m. and 6:00 p.m. CST following training.

⛳️ Requirements

• A minimum of two (2) years of customer service experience, preferably in a call center or high-volume setting.

• Experience in healthcare is preferred, which may include medical office, pharmacy, insurance, Medicaid/Medicare, or healthcare call center roles.

• Proficient computer skills with the ability to navigate multiple applications and dual screens simultaneously.

• Excellent and professional communication skills, capable of managing difficult conversations with composure.

• Self-motivated and reliable, with the ability to work independently in a remote environment.

• Candidates must reside within the United States.

• Use of a camera is required during screening calls, interviews, and the paid five-week training program.

• A minimum hard-wired high-speed internet connection is necessary; Wi-Fi is not permitted.

• A minimum download speed of 25 Mbps and upload speed of 10 Mbps is required.

• A private, distraction-free workspace is essential.

🏝️ Benefits

• Flexible working hours.

• Emphasis on work-life balance.

• Opportunities for continuous learning and career advancement.

• Paid five-week training program.

• Medical, dental, and vision benefits provided.

• 401(k) options available.

• Employer match for 401(k) contributions.

• Flexible vacation policy.

• Educational assistance offered.

• Access to leadership and technical development academies.