Call Center Collector

This is a fully remote position, open to applicants in Kansas.

📋 Description

• Collect payments for assigned overdue accounts

• Review documentation related to accounts

• Communicate with customers/clients via phone and/or written correspondence

• Set up repayment plans

• Reduce potential losses to the organization

• Complete a four-week training program starting on November 2, 2026

• Work designated night shifts and adhere to Central Time schedules

⛳️ Requirements

• High school diploma or its equivalent

• Two to three years of experience in collections and/or customer service

• Solid understanding of loan collection policies, fair debt collection practices, and applicable laws

• Excellent customer service and relationship-building skills

• Capability to identify and resolve discrepancies, as well as organize and interpret information

• Strong verbal and written communication skills

• Ability to follow the specified Central Time training and shift schedules

• Willingness to adhere to U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct, along with relevant workplace conduct and safety guidelines

🏝️ Benefits

• Healthcare coverage (medical, dental, vision)

• Basic term life insurance and optional term life insurance

• Short-term and long-term disability coverage

• Pregnancy disability and parental leave

• 401(k) plan and employer-funded retirement savings plan

• Paid vacation ranging from two to five weeks, depending on salary grade and tenure

• Up to 11 paid holidays

• Adoption assistance

• Sick and Safe Leave accrual of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise specified by law

• Incentive and recognition programs

• Equity stock purchase options

• 401(k) contributions and pension plans