Call Center Agent – Energy Project

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide both telephone and written support to private customers within the energy sector (inbound).

• Assist in managing supplier changes and maintaining master data.

• Address billing inquiries and meter readings.

• Offer guidance to customers regarding energy contracts, tariffs, and advance payments.

• Engage in several weeks of comprehensive, paid onboarding with a permanent early shift.

• Following onboarding, operate within a two-shift system from Monday to Friday between 8:00 a.m. and 7:00 p.m.

⛳️ Requirements

• Minimum of 1 year of experience in a call center is required.

• Prior experience in energy projects and managing supplier changes is preferred.

• A passion for interacting with customers and providing telephone-based assistance.

• Proficiency in using PC applications such as Teams, Outlook, and web browsers; experience with SAP is a plus.

• Excellent German language skills (C1 level).

• Residency in Germany is necessary.

• Career changers will not be considered; relevant professional experience is essential.

• Availability to work in a two-shift system, Monday to Friday between 8:00 a.m. and 7:00 p.m.

• Openness to potential split shifts.

🏝️ Benefits

• 100% remote work from the very first day.

• Premium technology package provided.

• Access to a health management program and discounts at fitness centers.

• Opportunities for training and career development.

• Several weeks of paid, full-time onboarding included.

• Permanent employment contract offered.

• Compensation based on performance.