Call Center Agent – Energy Project

This is a fully remote position, open to applicants in Germany.

📋 Description

• Deliver telephone and written assistance to residential energy clients (inbound)

• Support supplier transitions and maintain master data

• Address billing questions and manage meter readings

• Guide customers regarding energy contracts, tariffs, and advance payments

• Engage in several weeks of paid, full-time onboarding during a designated early shift

• Operate within a two-shift system from Monday to Friday between 8:00 a.m. and 7:00 p.m. following onboarding

• Function in a virtual service center for leading German energy and telecommunications firms

⛳️ Requirements

• Minimum of 1 year of experience in a call center is essential

• Background in energy projects and supplier transitions is advantageous

• Enjoy engaging with customers and offering advice via phone

• Proficient with PC applications such as Teams, Outlook, and web browsers; familiarity with SAP is a plus

• Excellent German language skills (C1 level) are required

• Must be a resident of Germany

• Career changers are not considered; relevant professional experience is mandatory

• Willingness to work in a two-shift system and possibly split shifts

• Full-time commitment: 40 hours per week across a 5-day workweek

🏝️ Benefits

• 100% remote work from the first day

• Premium equipment package provided

• Health management program alongside fitness club discounts

• Opportunities for training and career advancement

• Several weeks of paid, full-time onboarding available

• Permanent employment contract offered

• Compensation based on performance