Business Systems Specialist

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee, maintain, and enhance CIS’s Salesforce environments and their integrated applications that support fundraising and network resources.

• Ensure system health, manage configurations, security, platform updates, objects, fields, page layouts, record types, list views, validation rules, reports, and dashboards.

• Perform data audits, eliminate duplicate records, assist with data imports, and uphold data quality.

• Monitor integrated applications, system storage, and license usage.

• Troubleshoot technical issues and integration failures, pinpoint root causes, and collaborate with internal teams and vendors to find resolutions.

• Administer user accounts, licenses, permissions, sharing rules, and both internal and external access.

• Facilitate user onboarding, access modifications, deactivations, and conduct regular access reviews.

• Configure and test system enhancements in sandbox environments prior to deployment.

• Perform user acceptance and regression testing, validate deployments, and ensure functionality post-release.

• Create and maintain Salesforce flows and Experience Cloud components.

• Lead smaller system improvement initiatives and execute approved modifications.

• Document system configurations, changes, procedures, and processes.

• Address support requests and assist users in resolving system and application issues.

• Offer guidance and training on system functionalities and business processes.

• Develop and maintain user guides, training resources, and documentation.

• Collaborate with staff to assess business needs and identify effective system solutions.

• Stay informed on Salesforce releases, platform updates, and feature retirements.

• Evaluate impacts, test updates, coordinate changes, and communicate updates to affected staff.

⛳️ Requirements

• Bachelor’s degree in information technology, computer science, business, or a related field, or equivalent relevant experience.

• At least six years of relevant experience in business systems administration or similar technical systems support.

• Strong preference for 1–3 years of Salesforce experience.

• Salesforce Administrator certification is preferred; candidates without certification must obtain it within their first year.

• Proficient understanding of Salesforce configuration, data management, security, user access, reporting, dashboards, and application integrations.

• Experience in troubleshooting technical issues, testing system changes, analyzing root causes, and proposing practical solutions.

• Excellent written and verbal communication, customer service, and relationship-building skills.

• Ability to effectively collaborate with diverse colleagues, departments, vendors, and managed service providers.

• Capable of working independently and as part of a team, managing competing priorities, adapting to change, and documenting processes clearly.

• Proven commitment to continuous improvement, operational excellence, ongoing learning, and fostering an inclusive, collaborative work environment.

• Up to 5% travel may be required, including domestic travel within the United States and occasional overnight stays.

🏝️ Benefits

• Five weeks of Paid Time Off.

• Generous contribution to the 403b Retirement Savings Plan.

• 10 Paid Holidays.

• 90% of employee health care premiums covered by the organization.

• Summer Work Schedule and Winter Break.

• Employer-funded short-term and long-term income replacement programs.

• Opportunity to contribute to a meaningful mission.

• Competitive and comprehensive compensation and benefits package.