Business Systems Analyst

This is a fully remote position, open to applicants in Colorado, +13 more states.

📋 Description

• Analyze client requirements through a loyalty framework and clearly express client needs where desired outcomes meet Kobie capabilities.

• Convey desired client outcomes across various workstreams, acting as the enterprise-wide connective element for projects.

• Establish and oversee the direction of client business solutions while ensuring team alignment with project scope.

• Collaborate closely with Sales, Product, and Delivery teams.

• Take ownership of discovery processes and gather as well as validate business requirements.

• Develop and manage Business Requirement Documents (BRDs), Solution Concept Documents (SCDs), and Epic/Feature briefs.

• Oversee feasibility assessments and cost alignment for standard projects.

• Facilitate COGS validation across delivery, data, software, customer service, and strategy departments.

• Ensure alignment among business, product, and technical teams throughout project lifecycles.

• Act as the subject matter expert for products and platforms in Requests for Proposals (RFPs), Requests for Information (RFIs), and upsell discussions.

• Integrate client and market insights to influence platform roadmap decisions.

• Create demonstrations, proposals, and presentation materials.

• Uphold design integrity from the planning phase through launch while identifying delivery risks early.

• Guide discussions on scope, costs, and feasibility trade-offs.

• Manage the transition from pre-sales to delivery phases.

• Escalate decisions that exceed standard project scope.

• Manage the solutioning process end-to-end and influence at least one roadmap decision within the first year.

⛳️ Requirements

• 3-5 years of experience in solutions architecture, business requirements analysis, or technical pre-sales within a technology-focused environment.

• Document business requirements into BRDs, SCDs, and Epic/Feature briefs.

• Validate delivery cost estimates (COGS) across data analytics, software, customer service, and strategy workstreams.

• Employ Agile/Scrum, waterfall, and iterative delivery methodologies.

• Create solution demonstrations, proposals, and presentation materials for RFPs, RFIs, and upsell situations.

• Coordinate dependencies among marketing, data analytics, and partner integration workstreams.

• Identify scope changes and delivery risks, translating these insights into corrective action plans.

• Possess a working knowledge of loyalty marketing programs and mechanics (strongly preferred).

• Have delivery experience in retail, financial services, or travel and hospitality industries (strongly preferred).

• Familiarity with MarTech platforms, including campaign management, Customer Data Platforms (CDPs), and personalization tools (strongly preferred).

🏝️ Benefits

• Flexible Time Off to recharge when necessary.

• Nine Company-Wide Holidays.

• A comprehensive range of benefits that prioritize your growth, development, and personal well-being.

• Flexible work environment with options for remote work.

• Occasional travel to support business objectives, team collaboration, customer engagements, training, and company events.