Business Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Coordinate and prepare documentation for new buyer’s advocate clients and follow up on compliance documents.

• Finalize engagement agreements, invoices, and manage files to completion.

• Gather post-purchase/service feedback from all clients.

• Oversee client gifting initiatives and manage Google reviews.

• Handle onboarding and induction procedures for new employees.

• Maintain leave calendars and schedules for public holidays and out-of-office statuses.

• Prepare employee files, including compliance checks (BLA, Agent’s Rep).

• Develop and implement office policies and procedures.

• Organize training, wellness, and professional development programs.

• Supervise IT systems, including laptops, desktops, and phones.

• Order stationery and office supplies as needed.

• Draft written administration instructions and procedures.

• Coordinate and plan client events.

• Manage incoming calls through the office number and WhatsApp.

• Update Insightly, leads lists, and budget spreadsheets.

• Prepare stock lists, leads lists, and EDM mailouts for Monday meetings.

• Monitor and report on the efficiency and productivity of policies.

• Track data related to sales, leads, lost business, opportunities, and feedback.

• Create and finalize client files.

• Prepare weekly EDMs and distribute them to the team.

• Inform social media teams with client briefs and new client information.

• Update property reports and Comparative Market Analyses (CMAs).

• Manage Buxton Geelong leads, conversions, invoices, payments, and reporting.

• Handle general administrative overflow tasks as required.

• Achieve established KPIs for documentation accuracy, feedback, onboarding, compliance, IT resolution, events, calls, reporting, EDMs, property reports, and invoice processing.

⛳️ Requirements

• Demonstrated experience in business support, office management, or administrative positions.

• Strong organizational abilities and meticulous attention to detail.

• Excellent communication and interpersonal skills.

• Proficient in CRM systems (such as Insightly) and Microsoft Office Suite.

• Capability to manage multiple priorities while meeting deadlines.

• A proactive and problem-solving attitude with the ability to work independently.

🏝️ Benefits

• Flexibility in work hours and location, emphasizing energy management over time management.

• Access to online learning platforms and a budget dedicated to professional development.

• A collaborative, no-silos work environment that promotes learning and growth across teams.

• A vibrant social culture featuring team lunches, social events, and opportunities for creative input.

• 13th Month Salary.