Business Support Coordinator

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assist the DEKRA 2nd Party Audits Group by overseeing administrative functions associated with intricate client accounts and strategic initiatives.

• Promote a safe and healthy work environment by actively participating, taking ownership, and adhering to established procedures and policies.

• Aid the Program Manager of Operations with data entry, analytics, scheduling coordination, and auditor assignments.

• Collaborate with internal DEKRA entities to enable the utilization of North American resources for client locations.

• Ensure accurate data entry into operational tools and conduct analysis.

• Monitor, track, and report on business group performance metrics, including status updates and revenue figures.

• Organize client and auditor schedules in accordance with company guidelines.

• Execute additional administrative and operational tasks as required.

• Communicate directly with clients as necessary.

• Report to the Program Manager.

• This position does not include supervisory responsibilities.

⛳️ Requirements

• Bachelor’s degree or equivalent experience is required.

• A minimum of 3 years in administrative or operations support is needed.

• Experience in Automotive, Warranty, sales incentives, Service, Fixed Operations, or collision repair is preferred.

• Proficiency in analyzing data, creating charts, pivot tables, and summaries is necessary.

• Strong skills in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams) are essential.

• SharePoint experience is advantageous.

• Must have the ability to prioritize tasks, self-manage, and initiate work independently.

• Excellent interpersonal skills and effective communication abilities with internal and external stakeholders are required.

• Capability to work both independently and as part of a team in a remote work setting.

• Strong organizational skills, attention to detail, and follow-through are crucial.

• Process-oriented with robust critical thinking and problem-solving skills.

• Ability to lift between 25–50 lbs. (luggage) is required.

• Comfortable with extended periods of work involving computers and phones.

• Willingness to work flexible hours as needed to meet deadlines or support operations is necessary.

• This position is not eligible for Visa Sponsorship.

• This position is not eligible for relocation.

🏝️ Benefits

• Bonus eligibility, subject to plan terms and conditions.

• Comprehensive medical, prescription, dental, and vision benefits, including coverage for Domestic Partners.

• Company contribution to Health Savings Account.

• Flexible Spending Account for qualified healthcare and dependent care expenses.

• Paid time off including vacation, sick leave, and floating holidays.

• Employee Assistance Program offering mental and emotional support resources.

• Wellness Program with opportunities to earn participation rewards.

• Paid Parental Leave.

• Domestic and international Travel Assistance.

• 401(k) plan with employer matching.

• Company-paid Short- and Long-Term Disability benefits.

• Group term life insurance with options for additional coverage for oneself and others.

• Working Advantage corporate discount program.

• Education Assistance Program.

• Student Loan Repayment Assistance.

• Access to internal training and development resources.

• Participation in the LEAD Forward Leadership Development Program.

• Involvement in the Annual Career Goal Setting and Performance Review cycle.