Business Solutions Specialist II, Concierge

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Oversee communication between Manheim and commercial clients as well as buyers through various tools and platforms to cross-reference, research, and report gate pass information.

• Cultivate communication with Manheim physical-site employees, clients, and security teams; escalate any issues to management.

• Address transaction-related client inquiries and offer problem resolution in compliance with company policies and procedures.

• Maintain Smartsheet tracking for gate pass verification and workflows related to client assistance.

• Review, enter, and update vehicle notes; monitor shared email boxes and Teams channels.

• Generate buyer gate releases via AS400 after assessing risk class, payment status, and vehicle availability.

• Manage relationships with internal and external accounts through shared email accounts, Teams channels, and phone queues.

• Update SmartSheet requests concerning lost keys, dead batteries, and pending PSIs.

• Work on and resolve PSIs in Failed Status throughout the week.

• Adhere to client and procedural SOPs while achieving established KPIs.

• Perform other related duties as assigned by leadership.

⛳️ Requirements

• Excellent problem-solving abilities.

• Capability to manage communication and provide transaction support between Manheim, commercial clients, and buyers.

• Experience or proficiency in using Smartsheet/SmartSheet spreadsheets.

• Competence in utilizing AS400 for generating buyer gate releases.

• Ability to evaluate buyer risk class, payment status, and vehicle availability.

• Skill in managing shared email accounts, Teams channels, and phone queues.

• Proficient in researching and responding to client requests.

• Ability to comply with client and procedural SOPs.

• Capability to meet established KPIs.

• Physical capability and mental sharpness to perform duties within required timeframes.

• Must successfully clear a pre-employment drug test.

• Must currently possess authorization to work in the United States for any employer without current or future sponsorship.

• No OPT, CPT, STEM/OPT, or visa sponsorship available now or in the future.

🏝️ Benefits

• Minimum of sixteen hours of paid time off each month.

• Seven paid holidays throughout the year.

• Bereavement leave.

• Time off to vote.

• Jury duty leave.

• Volunteer time off.

• Military leave.

• Parental leave.

• Health care insurance (medical, dental, vision).

• Retirement planning (401(k)).

• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

• Reasonable accommodations when requested by a qualified applicant or employee with a disability.