Business Operations – Strategy Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Take ownership of and enhance Gainbridge’s operating system, focusing on strategy, process, and execution.

• Manage the Annual Planning Cycle from initiation through to completion.

• Conduct monthly performance reviews, bi-monthly all-hands meetings, and prepare for quarterly Gainbridge Advisory Board sessions.

• Develop and oversee the annual Operational Plan while monitoring OKR progress.

• Identify risks for leadership and collaborate on monthly Standard Updates.

• Collect, verify, and organize data for Scorecard, TAC, MAC, COF, NPS, and premium run-rate.

• Facilitate quarterly business review meetings to ensure accountability and informed decision-making.

• Implement and revise workflow processes across various teams.

• Lead the Gainbridge Vendor Management Program, which includes onboarding, payments, budgeting, invoicing, purchase orders, requests, renewals, and performance scorecards.

• Assess vendor purpose, pricing, tools, and alternatives.

• Manage Business Continuity planning, including BIA/BCP documentation and identifying critical processes.

• Oversee the Legal Compliance Workflow and monitor regulatory obligations.

• Lead high-impact, cross-functional projects from scoping and defining success criteria to launch.

• Establish company-wide project management standards and frameworks.

• Create scopes, timelines, dependency maps, and logs for risks and issues.

• Drive decision-making to completion and hold contributors accountable without formal authority.

• Prepare concise, leadership-ready updates for executive stakeholders.

• Manage the company-wide meeting system and establish communication/documentation standards.

• Maintain the Significant Events & Milestone Calendar.

• Oversee Gainbridge’s Confluence space, governance conventions, version control, and company-wide documentation.

⛳️ Requirements

• Minimum of 6 years of experience in business operations, strategy, chief of staff, or program management roles.

• Ideally possess experience in fintech, insurtech, or a regulated financial services setting.

• Proven track record of managing complex, cross-functional initiatives from scope to delivery.

• Capable of developing plans, running cadences, managing risks, and achieving outcomes independently.

• Strong instincts for process design and the ability to create sustainable, adopted systems.

• Ability to operate at various levels and transition between strategic and operational tasks.

• Excellent written and verbal communication skills.

• Experience collaborating directly with senior leadership.

• Comfortable preparing materials for executive and board-level audiences.

• Familiarity with fintech vendor ecosystems, including KYC/AML tools and payment platforms or similar regulated technologies.

• Proficient in knowledge management and project tools such as Jira, Confluence, Asana, Notion, or similar.

• Data fluent and comfortable with operational reporting.

• Bias towards action, low ego, and sound judgment.

• Experience in a chief of staff or strategy partner role supporting a COO, VP of Operations, or equivalent (preferred).

• Background in business continuity planning or enterprise risk management (preferred).

• Exposure to product analytics platforms such as Sigma (preferred).

• Comfortable with BI tools, SQL, or operational dashboards (preferred).

🏝️ Benefits

• Comprehensive health, dental, and vision insurance plans available for eligible employees and their families working 30+ hours per week.

• Basic and Supplemental Life Insurance.

• Short- and Long-Term Disability coverage.

• Employee Assistance Program with immediate access for all employees.

• Wellness programs available for immediate access to all employees.

• 401K plan with matching contributions from the Company.

• A supportive, diverse, and respectful work environment.