Senior Manager, Business Systems

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the Atlassian architecture and governance within a multi-instance Cloud setting.

• Establish standards for permissions, SCIM/Okta identity management, large-scale Jira operations, customization, and simplification.

• Manage HIPAA/BAA compliance across products, Marketplace applications, integrations, and AI connectors like Rovo.

• Collaborate with procurement to formulate a licensing strategy that includes demand forecasts, tier and seat modeling, and renewal recommendations.

• Work alongside senior stakeholders to revamp workflows and operating models during consolidation efforts.

• Articulate platform strategy and renewal choices to executive stakeholders.

• Lead two delivery tracks for both internal HealthEdge teams and external clients through their managers.

• Supervise a shared platform architect function.

• Foster technical expertise internally and minimize dependence on external consultants.

• Define team ownership and delivery standards, reorganize work division, and mentor people leaders.

• Integrate an AI-first perspective into platform design and support.

• Deliver results incrementally through experimentation, calculated risks, and shorter delivery cycles.

• Travel as necessary for client interactions and leadership activities.

⛳️ Requirements

• Extensive, up-to-date hands-on experience with Atlassian Cloud permissions, SCIM/identity provisioning, and Jira architecture at scale.

• Proficient in reading, debugging, and assessing admin tools developed using the Atlassian REST API; Python is preferred.

• Proven history of leading platform consolidation and workflow redesign through executive stakeholders in a post-M&A or multi-business-unit context.

• Preference for candidates with direct, in-house platform ownership experience over those with solely consulting or staffing backgrounds.

• Experience managing a platform in a regulated environment, such as HIPAA, HITRUST, SOC 2, PCI, FedRAMP, or GxP.

• Strong hands-on experience with Atlassian licensing and vendor management is advantageous; relevant enterprise platform licensing experience will also be considered.

• Demonstrated ability to build or revitalize a team, establish performance standards, structure end-to-end ownership, and develop team members.

• An iterative delivery mindset with experience in replacing multi-quarter programs with shorter, value-driven cycles.

• AI-first methodology and experience in integrating AI into workflows.

• Geographic responsibility for remote work within the US.

• Capability to work across various time zones in a hybrid or remote work setup.

• Completion of a pre-employment criminal background check may be necessary.

🏝️ Benefits

• Flexibility to work remotely.

• Up to 5% travel for client interactions and leadership roles.

• Reasonable accommodations available for individuals with disabilities.

• Commitment to equal opportunity and workforce diversity.