Business Operations Analyst

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate with business stakeholders to gather, analyze, and document both business and functional requirements.

• Convert business needs into well-defined system requirements, user stories, workflows, and acceptance criteria.

• Evaluate existing business processes and systems to pinpoint gaps, inefficiencies, and areas for improvement.

• Work alongside architects, developers, and product owners to design, configure, and implement effective system solutions.

• Assist in all phases of the system lifecycle, including planning, testing, deployment, and post-implementation support.

• Lead workshops, interviews, and working sessions to ensure stakeholder alignment on requirements and solution design.

• Create and maintain documentation and artifacts such as Business Requirements Documents (BRDs), Functional Requirements Specifications (FRS), process maps, and data flow diagrams.

• Coordinate and facilitate User Acceptance Testing (UAT), including the development of test cases and defect triage.

• Ensure that solutions comply with enterprise standards, data governance, and security policies.

• Serve as a change agent by aiding in training, documentation, and user adoption initiatives.

• Track solution performance and suggest system enhancements based on business feedback and metrics.

⛳️ Requirements

• 2–5 years of experience in a Business Analyst, Business Systems Analyst, or comparable role.

• Familiarity with enterprise platforms such as CRM/Salesforce, ERP, HRIS, or data/reporting systems.

• Strong background in gathering, analyzing, and documenting business and system requirements.

• Knowledge of SDLC, Agile, and/or SAFe methodologies.

• Ability to articulate complex technical concepts in a way that is accessible to business users (and vice versa).

• Excellent analytical, problem-solving, and critical-thinking abilities.

• Outstanding written and verbal communication skills.

• Proven capability to effectively manage multiple priorities and stakeholders.

🏝️ Benefits

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D).

• Flexible Spending Accounts and Health Savings Accounts.

• Short-Term Disability and Long-Term Disability.

• Comprehensive 401(k) plan.

• Generous Parental Leave.

• Unrestricted paid time off (known as Discretionary Time Off - DTO).

• Wellness Program, including ClassPass & Employee Assistance Program.

• Tuition Reimbursement.

• Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage.