Business Data Analyst Level III

This is a fully remote position, open to applicants in United States.

📋 Description

• Inventory management of projects, teams, tools, workflows, user populations, and existing Jira Cloud configurations.

• Document current usage and processes within Jira; conduct readiness surveys and interviews; analyze data from Jira and surveys; monitor agile and portfolio metrics; ensure data quality maintenance.

• Create and manage readiness surveys, structured interviews, and validation workshops with stakeholders.

• Analyze results from surveys, Jira Cloud activity, Agile maturity, and portfolio metrics to identify needs and assist in delivery-wave sequencing.

• Establish specifications for metrics, data dictionaries, quality checks, and standardized data collection methods.

• Develop analyses using Excel, Power BI, or Tableau, along with succinct presentation of findings for operational and leadership stakeholders.

• Collaborate with platform and training teams to convert assessment outcomes into onboarding support tiers and educational pathways.

• Design and sustain structured assessment tools, interview protocols, process maps, inventories, and documented criteria for classification.

• Reconcile participation in surveys, project data from Jira, authorized workforce rosters, and information provided by teams; identify missing or conflicting records.

• Establish baseline and follow-up measures for readiness, team maturity, Jira Cloud adoption, training progress, and data completeness.

• Generate traceable findings reports, dashboards, and prioritized recommendations that clarify assumptions, exceptions, and limitations in data quality.

• Work alongside engineers and platform administrators to validate mappings from source to report and ensure metric accuracy following configuration changes.

⛳️ Requirements

• A Bachelor’s degree in business analytics, business administration, information systems, statistics, economics, or a related area; four additional years of relevant experience may be accepted in lieu of a Bachelor’s degree.

• Over 3 years of pertinent experience in business analysis, process analysis, reporting, or quantitative analysis.

• Proficient in Jira reporting, data extraction, and workflow/process assessment.

• Strong skills in Excel and practical experience with Power BI or Tableau.

• Ability to conduct interviews with stakeholders, document requirements, and validate the quality of data.

• Capability to obtain and maintain a favorable Public Trust determination, meeting all relevant federal personnel vetting, security, privacy, accessibility, and data handling requirements.

• Certification in Atlassian ACP-120 (Jira Administration for Cloud) or SAFe Lean Portfolio Management (LPM).

• Experience in organizing interview notes, survey results, and system-generated data into robust findings and actionable business recommendations.

• Proficiency in writing concise requirements, process narratives, KPI definitions, and validation procedures tailored for both technical and non-technical audiences.

• Prior experience in supporting the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), or federal health programs is highly advantageous.

• Familiarity with survey analytics, portfolio KPIs, and federal IT organizations.

• Exposure to SQL, Confluence, and Jira Align.

• Understanding of Agile delivery, portfolio terminology, and change measurement in extensive, distributed organizations.

• A master’s degree in business analytics, information systems, data science, statistics, or public policy is preferred.

• Additional certifications such as IIBA CCBA, CBAP, or Microsoft Power BI Data Analyst (PL-300) are also preferred.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive and inclusive work environment.