Business Consultant – Customer Retention

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer service that emphasizes retention and relationship development.

• Assess each customer's requirements and offer tailored solutions.

• Ensure a positive experience throughout every interaction.

• Address inquiries and provide guidance on available products and services.

• Emphasize the benefits that align with each customer's profile.

• Maintain a consultative, empathetic approach while delivering high-quality service.

• Aim to provide the optimal customer experience possible.

• Manage calls automatically routed by the system once the customer answers.

⛳️ Requirements

• Excellent communication abilities and fluency in expression.

• A proactive and dedicated individual focused on service quality and achieving results.

• Possession of a high school diploma or equivalent qualification.

• No prior experience necessary; extensive training will be provided.

• Flexibility to work remotely (Home Office) or in person.

🏝️ Benefits

• Competitive base salary plus performance-related variable compensation.

• Comprehensive training and continuous support for your professional development.

• A collaborative and dynamic work environment offering real opportunities for career advancement.

• Career development plan with the possibility of internal promotion after six months, based on performance and position availability.

• Ongoing training and development aimed at enhancing your professional growth.

• Childcare support.

• Health insurance coverage.

• Profit-sharing opportunities.

• Commission structure.

• Dental insurance benefits.

• Transportation vouchers.

• Meal allowance.