Business Central Support Consultant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver prompt technical assistance to clients through phone, email, and remote sessions.

• Identify and resolve software issues, escalating more complex problems as per support protocols.

• Create reports and design layouts.

• Execute data imports and exports.

• Facilitate client training and offer guidance on software best practices.

• Maintain comprehensive records of support interactions and document solutions.

• Collect client feedback and communicate it to the Operations Manager.

• Evaluate client systems and processes to uncover opportunities for improvement and optimization.

• Spot opportunities for upselling products and services.

• Support software implementation projects.

• Oversee the support email account and take responsibility for incoming support cases.

• Adhere to support procedures and ensure case visibility.

• Organize and manage personal workload to meet deadlines.

• Keep client data accurate in company systems.

• Advocate for company culture, values, policies, and communication in customer-facing interactions.

• Foster relationships with clients, suppliers, and contractors.

• Uphold customer service and quality delivery standards.

• Recognize and recommend systems and process enhancements.

• Collaborate with the team to achieve desired outcomes.

• Meet established business-related objectives.

• Provide constructive feedback to team members and management.

⛳️ Requirements

• Bachelor’s degree in Computer Science, IT, or a related discipline (or equivalent experience).

• Minimum of 2 years in software support.

• Proficient in Microsoft Dynamics Business Central.

• General troubleshooting skills.

• Familiarity with office management procedures.

• Basic knowledge of accounting.

• Business Central Certifications – MB800 would give the candidate an advantage.

• Outstanding verbal, written, and interpersonal communication abilities.

• Capability to convey technical concepts clearly to non-technical users.

• Strong analytical, problem-solving, organizational, time management, and multitasking skills.

• Keen attention to detail.

• Exceptional focus on customer service.

• Self-awareness, adaptability, and dedication to teamwork and company values.

🏝️ Benefits

• Competitive compensation.

• Comprehensive benefits package.

• Annual leave entitlement.

• Health and medical insurance coverage.

• Flexible work arrangements.

• Opportunities for professional growth and development.