Business Analyst I

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the product team in launching new products, improving existing offerings, and executing medium- to large-scale projects.

• Collaborate with technical delivery specialists and subject matter experts to ensure that solutions align with business requirements.

• Aid in user acceptance testing efforts.

• Work alongside business partners to gain insights into business processes and explore how current and future systems can enhance productivity and quality.

• Evaluate business challenges and opportunities, including process optimization, system upgrades, and user training.

• Utilize business process modeling techniques to create deliverables focused on business outcomes for Product Delivery teams and executive decision-making.

• Lead future-state process and visioning workshops with business stakeholders.

• Establish measurable objectives for process improvements and engage in feature grooming sessions.

• Partner with the Product Manager to outline project requirements.

• Actively participate as a member of the Agile Product team during implementation phases.

• Advocate for business users during product testing and evaluation processes.

• Align product enhancements with changes in business processes.

• Collaborate with training development to ensure content accurately reflects product capabilities and business process execution.

• Create business use cases.

• Conduct ad hoc research, manage special projects, and fulfill other assigned tasks.

• Complete responsibilities specified in annual performance reviews and goal-setting sessions.

⛳️ Requirements

• Bachelor’s Degree is required.

• 3–5 years of experience in Business Process development.

• 1–3 years of experience with Project Management and Agile Product Development methodologies.

• Experience in Healthcare Systems and Operations is preferred.

• Familiarity with Smartsheet is a plus.

• Strong skills in relationship-building and customer orientation.

• Ability to work collaboratively with business partners to define needs, resolve issues, and provide answers.

• Capability to engage with business users sensitively and diplomatically while challenging existing procedures and fostering collaboration on project objectives.

• Skill in translating business needs into product features.

• Consistent and effective critical thinking abilities.

• High attention to detail in actions and documentation.

• Strong organizational skills and a commitment to thorough documentation.

• Excellent written and verbal communication skills, particularly with remote and international teams.

• Professional demeanor and suitable communication style.

• Active listening capabilities.

• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.

• Capacity to maintain strict confidentiality.

• Self-motivated with a driven mindset.

• Flexibility and readiness to adapt to changing circumstances.

• Intermediate proficiency in MS Excel.

• Proficient in Microsoft Office Suite, including Word, Outlook, Visio, and PowerPoint.

• Ability to work both independently and collaboratively in a team setting.

• Ability to operate within a matrix organization.

• High initiative for excellence, results, and process improvement.

• Well-developed financial and qualitative/analytical skills.

• Capability to perform under tight deadlines and time constraints.

• Exceptional oral and written presentation skills.

• Ability to ensure a dedicated and secure work environment.

• Access to high-speed internet and the ability to set up and maintain an office space.

• Must be available to work a schedule that aligns with the Eastern Time Zone.

• Must be able to fulfill job responsibilities with or without reasonable accommodations.

🏝️ Benefits

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Disability insurance coverage.

• Life insurance coverage.

• 401(k) savings plan.

• Paid family leave.

• 9 paid holidays annually.

• 17–27 days of Paid Time Off (PTO) per year, based on level and tenure.

• Remote work options.

• Virtual interviews.