Brokerage Product Development Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Delivers customs brokerage expertise for geographically aligned customs brokerage accounts.

• Works collaboratively with other teams to maintain communication with key clients and ensure the effective execution of customer requirements.

• Discovers opportunities for service enhancement and implements continuous improvement initiatives.

• Utilizes in-depth knowledge of the customs brokerage and clearance process to sustain and increase customs brokerage revenue.

• Leads brainstorming sessions and corrective action plans aimed at reducing churn and strengthening customer relationships.

• Assists Primary Sales / Operations with customs brokerage customer accounts, focusing on revenue retention and churn reduction.

• Offers customs brokerage product expertise during solution development, contract negotiations, statement of work creation, and pricing agreements.

• Engages in customer meetings and quarterly business reviews.

• Oversees standard operating procedures and key performance indicators.

• Provides guidance to customers on supply chain improvement opportunities and collaborates to develop solutions.

• Aids teams in achieving client customs brokerage performance objectives.

• Collects and disseminates customs brokerage customer service best practices.

• Reviews customs brokerage service standards with customers to establish agreed service levels, retain business, and manage organic growth.

• Delivers customs brokerage services aimed at enhancing customer satisfaction.

• Organizes business and customer review meetings in conjunction with other teams.

⛳️ Requirements

• At least 5 years of experience in customs operations and business development within the transportation and logistics sector - Required.

• Proficiency in both French and English (written and spoken) – Required (regular client interactions in Quebec – 30%).

• Customs Specialist (CCS) certification - Preferred.

• Bachelor's degree or equivalent international qualification – Preferred.

• Availability for full-time work during operational days.

• Expected to work a minimum of five consecutive days each week.

• Must adhere to the company’s Appearance Guidelines.

🏝️ Benefits

• Vision, health, and dental benefits after three months of service.

• Overtime opportunities.

• Weekly pay via direct deposit every Friday.

• Immediate access to UPS ‘Employee Discounts’ upon hiring.

• Paid training provided.

• Pension plan availability.

• Free onsite parking.

• Opportunities for advancement within a Fortune 50 company.