Branch Coordinator

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Serve as the initial point of contact for patients arriving in person.

• Handle incoming calls from customers using a multi-line phone system.

• Provide assistance to both new and existing patients while troubleshooting common issues.

• Collaborate with branch teams and other departments to address or escalate queries and concerns.

• Create and manage new orders.

• Simultaneously review multiple systems to assist customers effectively.

• Confirm delivery appointments and verify insurance information.

• Obtain equipment authorization according to payor guidelines.

• Monitor incoming faxes and carry out data entry tasks.

• Collect necessary documentation and information to comply with insurance guidelines.

• Request health plan authorizations and information either electronically or verbally.

• Review both new and recurring patient accounts to gather documentation required for billing health insurance plans.

• Collect credit card payments and billing details.

• Reconcile daily receivables and submit them to the lock box.

• Conduct outbound calls to ensure customer satisfaction.

• May involve downloading recordings from devices and performing functional tests on respiratory equipment.

• Execute additional tasks as assigned.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Minimum of one year of relevant work experience.

• Proficiency in English (reading, writing, and verbal communication).

• Intermediate to advanced computer proficiency.

• Ability to work efficiently within multiple systems concurrently.

• Intermediate level math skills.

• Strong communication skills in person, over the phone, and electronically.

• At least two years of experience in an office setting, healthcare environment, or call center (preferred).

• Familiarity with multi-line phone systems (preferred).

🏝️ Benefits

• Coverage for medical, dental, and vision care.

• Paid time off plan.

• 401(k) Plan.

• Flexible Spending Accounts.

• Basic life insurance coverage.

• Short-term and long-term disability insurance.

• Accident insurance.

• Teammate Assistance Program.

• Paid parental leave.

• Benefits for domestic partners.

• Programs promoting mental, physical, and financial well-being.