Bookkeeper, Customer Service Support

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Execute reconciliations for bank accounts, cards, and payment platforms in Xero across various entities.

• Manage supplier bills and sales invoices while ensuring precise maintenance of purchase and sales ledgers.

• Organize monthly supplier payment runs and prepare payment files for authorization.

• Prepare and process monthly payroll using Xero.

• Prepare and submit UK VAT returns, incorporating Making Tax Digital stipulations.

• Generate monthly management reports, including profit and loss statements, cash flow positions, and essential costs.

• Assist with month-end and year-end financial processes.

• Communicate with external accountants as necessary.

• Maintain precise and current financial records while ensuring compliance with key deadlines.

• Professionally address customer inquiries via email and phone.

• Support customers with their orders, products, deliveries, and returns.

• Follow up on delivery issues and coordinate with internal teams and couriers.

• Keep accurate records of customer and order information.

• Provide supplementary customer support during peak periods.

⛳️ Requirements

• Over 3 years of practical bookkeeping experience.

• Strong hands-on experience with Xero, including bank feeds, reconciliations, and payroll processes.

• Proven experience in preparing and submitting UK VAT returns, preferably under Making Tax Digital regulations.

• Experience in executing supplier payment runs and processing payroll within monthly deadlines.

• Strong background in customer service via phone and email communication.

• Excellent proficiency in written and spoken English.

• High level of attention to detail and accuracy.

• Ability to work independently, manage multiple priorities, and meet deadlines without close supervision.

• Previous experience supporting UK clients or businesses is highly advantageous.

• Knowledge of UK payroll, PAYE, and RTI is highly preferred.

• Experience in multi-entity bookkeeping is a significant advantage.

• Background in e-commerce, retail, manufacturing, or stock-based businesses is highly desirable.

• Familiarity with Dext or similar receipt-capture software is a plus.

• Experience using Shopify is highly desirable.

• A recognized bookkeeping/accounting qualification such as ICB or SAIPA is highly preferred.

• Familiarity with Google Workspace and receipt capture software is beneficial.

🏝️ Benefits

• Competitive salary and opportunities for professional development.

• Flexible working arrangements.

• Engaging work environment with a supportive team.

• Access to industry-related training and resources.