Bodily Injury Adjuster – Represented, Moderate/Complex

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Conduct investigations into automobile accidents involving one or more vehicles that result in property damage and/or personal injury, with involvement from attorneys or litigation.

• Evaluate coverage, liability, and damages associated with claims.

• Deliver customer service through various communication methods, including voice calls, emails, and text messages.

• Negotiate fair and prompt injury settlements with customers, vendors, third-party carriers, and claimants.

• Manage a substantial volume of pending claims.

• Execute thorough damage assessments and interpret insurance policies to establish coverage.

• Keep customers informed on the status of their claims and accommodate their preferred communication methods.

• Utilize estimation tools, job aids, and settlement platforms to assess claims.

• Implement policies in accordance with policy agreements.

• Ensure timely and precise documentation of claims within the claims management system.

⛳️ Requirements

• Previous experience in handling third-party casualty claims is essential.

• Candidates must live in the Eastern or Central Time Zones.

• Experience with claims in RI, MA, ME, NH, or VT is highly preferred.

• Preference will be given to candidates with claims experience in FL, GA, NV, TX, and CA.

• 2-5 years of experience in managing moderate to complex Bodily Injury claims is preferred.

• Prior experience with litigation claims is an advantage.

• Strong communication skills, particularly over the phone, are required.

• Ability to work autonomously and remotely while effectively managing time.

• In-depth knowledge of insurance policies, coverage determination, liability evaluation, and state regulations is necessary.

• Excellent critical thinking and problem-solving abilities are essential.

• Familiarity with innovative tools and platforms for claims assessment is desired.

• Proficiency in Microsoft Office Suite is advantageous.

• Candidates must pass a background investigation.

• A dedicated, private workspace free from distractions is mandatory.

• Reliable internet connection with a minimum of 50 MB download and 5 MB upload speeds is required.

• This position is not open to residents of California, Washington, Alaska, Hawaii, and Puerto Rico.

🏝️ Benefits

• Competitive salary with necessary support for ongoing development and career growth.

• Flexible scheduling options.

• Time-off policy that promotes work/life balance.

• Healthcare benefits included.

• 401K/pension plan available.

• Education reimbursement offered.

• Initial and continuous training provided.

• A $1000 sign-on bonus may be available for applicable active licenses.

• Comprehensive technology setup provided, including a laptop, monitors, headset, keyboard, and mouse.

• Monthly reimbursement for connectivity to help offset internet expenses.