Billing Support Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Holds a high school diploma or higher (Bachelor’s degree is preferred but not mandatory)

• Familiar with CPT & ICD10 codes, medical terminology, and insurance plans & processes

• Demonstrates exceptional telephone and communication abilities

• Capable of thriving in a team-oriented environment

• Able to manage workload and additional projects independently

• Proficient in Microsoft Office, Google Chrome, and general internet usage

• Experience with Salesforce or similar case management software is preferred

• Skilled in reading and interpreting documents, including Ambry/Tempus requisitions, operating and maintenance instructions, and procedure manuals

• Competent in writing routine reports and correspondence

• Effective in verbal communication, whether one-on-one, in group settings, with clients, or with colleagues

• Capable of performing basic arithmetic operations such as addition, subtraction, multiplication, and division with whole numbers, common fractions, and decimals

• Able to apply common sense to follow instructions provided in written, verbal, or diagrammatic form

• Previous experience in healthcare or clinical laboratory administration is preferred

• Prior experience in customer service, particularly patient-facing roles in health or wellness settings, is preferred

• Familiarity with insurance billing processes, including verification, authorization, or collections, is advantageous

⛳️ Requirements

• Possesses a high school degree or higher (Bachelor’s degree preferred but not required)

• Knowledge of CPT & ICD10 codes, medical terminology, insurance plans & processes

• Excellent telephone and communication skills

• Capable of excelling within a team environment

• Capable of accomplishing workload and additional projects with no supervision

• Working knowledge of Microsoft Office, Google Chrome, and internet usage required

• Salesforce or other case management software preferred

• Ability to read and interpret documents and Ambry/Tempus requisitions, operating and maintenance instructions, and procedure manuals

• Ability to write routine reports and correspondence

• Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization

• Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

• Previous experience in health care or clinical laboratory administration is preferred

• Previous experience in customer service, specifically patient facing in a health or wellness setting, is preferred

• Previous experience in insurance billing, including insurance verification, authorization, or collections

🏝️ Benefits

• Tempus offers a comprehensive benefits package, which may include incentive compensation, restricted stock units, medical, and other benefits depending on the position.