Billing Operations Associate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage the complete billing lifecycle for Instacart's retail partner portfolio.

• Accurately execute monthly billing cycles in a timely manner.

• Calculate, create, and send invoices through email and third-party portals like Ariba.

• Process credit memos, debit memos, and refunds based on approved requests.

• Develop and maintain Oracle workbooks for new and modified contracts.

• Analyze commercial contracts to determine billing requirements.

• Validate billing language in collaboration with senior team members as necessary.

• Conduct peer reviews of invoice calculations.

• Address billing inquiries and appropriately escalate complex disputes.

• Assist with audit requests and complete various ad hoc projects.

• Adhere to established SOPs and internal controls.

⛳️ Requirements

• A minimum of 2 years of experience in billing operations, accounts receivable, order-to-cash, or a related role, ideally in a B2B tech, marketplace, or SaaS setting.

• A foundational understanding of invoicing processes, ERP workflows, and AR principles.

• Exceptional attention to detail with the capability to manage high-volume workloads accurately.

• Advanced proficiency with Google Sheets and Microsoft Excel.

• Familiarity with Oracle or similar ERP systems.

• Knowledge of Salesforce or comparable CRM tools.

• Strong and professional communication skills with the ability to collaborate across functions.

• Capacity to adhere to defined processes and controls while recognizing when to escalate issues.

• Self-motivated individual who takes responsibility and fulfills commitments.

🏝️ Benefits

• New hire equity grant.

• Annual refresh grants.

• Flexible choice of work location, including home, office, or coffee shop.

• Regular in-person events.

• Market-competitive compensation and benefits.