Billing Care Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage incoming billing inquiries, escalations, and urgent requests from members with professionalism, empathy, and precision.

• Investigate and resolve billing issues related to insurance denials, payment discrepancies, patient balances, and other intricate billing inquiries.

• Collaborate with Revenue Cycle Management subject matter experts, Billing Success Coordinators, and billing support teams to address complex cases and ensure seamless transitions.

• Thoroughly document calls, cases, actions, and follow-up procedures in compliance with HIPAA and internal standards.

• Adhere to escalation protocols and guarantee that cases are fully resolved, communicated clearly, or directed to the appropriate team.

• Deliver clear and compassionate communication to assist members in understanding their options and feeling supported throughout the billing resolution process.

• Recognize recurring billing challenges, workflow inconsistencies, or member issues and provide insights to enhance the billing experience.

⛳️ Requirements

• At least 1 year of experience in billing support, revenue cycle, patient/member services, customer support, or another customer-focused role.

• Comfortable managing live phone interactions, escalations, and sensitive discussions with empathy and professionalism.

• Exceptional attention to detail, effective documentation practices, and strong follow-through abilities.

• Capability to research issues, adhere to defined workflows, and manage cases until resolution.

• Excellent written and verbal communication skills.

• Proficiency in using billing systems, ticketing software, phone systems, Google Workspace, or comparable technology.

• Availability to work full-time during weekdays.

• Experience in healthcare billing, insurance, claims, revenue cycle, or patient financial services is a plus.

• Experience in resolving insurance denials, payment discrepancies, or patient billing conflicts is a plus.

• Familiarity with HIPAA, payer workflows, patient billing, or healthcare compliance standards is a plus.

• Experience in managing shared queues, escalated support workflows, or distributed support teams is a plus.

🏝️ Benefits

• Eligible for benefits in accordance with Tia’s benefit plans and eligibility criteria.

• Opportunity to contribute to the development and expansion of a new model in women’s healthcare.

• Mission-focused environment dedicated to enhancing care for women throughout various life stages.

• Supportive team committed to improving both patient and provider experiences.

• Remote work options available.

• Company and team off-sites may be offered or required.