Bilingual Troubleshooting Support

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Handle incoming and outgoing calls for the Call Center.

• Generate and manage Ticket Requests to document the work completed.

• Utilize remote troubleshooting skills to address and proactively resolve issues related to customer Building Automation Systems and Facilities.

• Offer telephone assistance and suggest troubleshooting solutions for customers using various Energy Management System (EMS) interfaces.

• Coordinate with on-site third-party personnel to aid in the technical troubleshooting process.

• Analyze and interpret data from a wide range of HVAC/AC and lighting systems.

• Oversee installations and compile reports with recommendations for enhancing energy efficiency.

⛳️ Requirements

• Availability to work nights, weekdays, or weekends, averaging 8 hours per shift, typically from 8 PM to 4 AM.

• Proficiency in languages, with native Spanish and advanced English (C1) skills.

• Access to a reliable power supply, wired high-speed internet connection, and a distraction-free workspace.

• Ability to prioritize and accomplish tasks efficiently in a high-pressure environment.

• Capability to convey technical information in a way that is understandable to non-technical individuals.

• A collaborative mindset.

• Active student status or a bachelor’s degree in electrical, mechanical, or a related engineering field is an advantage.

• Strong interpersonal skills and a keen interest in learning new systems.

🏝️ Benefits

• 💻 100% remote work.

• ⏰ Flexible schedule.

• 🍰 Day off on your birthday.

• 😁 Reduced hours on Fridays.

• 🌴 Generous vacation days.

• 💊 Sick leave days.

• 🏠 Day off for moving.

• 🎓 Support for studies, training, and language learning.

• 👥 Referral program.