Bilingual Training Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide engaging and well-structured training for new customer experience representatives.

• Conduct virtual training sessions in a professional and captivating manner.

• Clearly articulate processes, procedures, systems, and customer service standards.

• Employ diverse teaching methods to accommodate various learning styles.

• Assess learner comprehension and pinpoint knowledge deficiencies.

• Implement knowledge assessments, exercises, role plays, and practical tasks.

• Offer constructive feedback and personalized coaching.

• Assist learners who need additional support.

• Equip new hires for a seamless transition from training to production.

• Work alongside Team Leads and management to ensure learner preparedness.

• Keep precise training records and communicate learner progress effectively.

• Adjust training content in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Previous experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Prior experience in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent verbal and written communication skills in English.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual environment.

• Tech-savvy and adept at learning new platforms and systems.

• Strong organizational skills with a keen eye for detail.

• Patient, approachable, and capable of coaching diverse learners.

• Collaborative team player.

• Available to work during U.S. business hours.

• Ready to start immediately.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC required (Mac is not supported).

• Minimum of 16 GB RAM.

• Dual monitor setup required.

• Webcam and wired USB headset needed.

• i5 processor or higher required.

• Fibre internet with a wired Ethernet connection necessary.

• Backup power solution essential.

• Proficient in Microsoft Teams / Office 365.

• An English resume is mandatory.

• Must be a Mexican national currently residing in Mexico.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training provided.

• Fully remote work opportunity.

• Backup power solution required for remote setups.