Bilingual Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training to new customer experience representatives.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to accommodate different learning styles.

• Monitor learner comprehension and pinpoint knowledge gaps.

• Carry out knowledge assessments, exercises, role-playing, and hands-on activities.

• Offer constructive feedback and coaching.

• Assist learners who need additional support.

• Prepare new hires for their transition from training to production.

• Collaborate with Team Leads and leadership to ensure learner readiness.

• Keep precise training records and communicate learner progress.

• Adjust training when processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Background in delivering training to customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Excellent spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual format.

• Tech-savvy and comfortable with learning new systems and platforms.

• Exceptional organizational skills and attention to detail.

• Patient, approachable, and capable of coaching various types of learners.

• Strong team-player mindset.

• Willingness to work during U.S. business hours.

• Availability to start immediately.

• Dependable computer, internet connection, headset, and an appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC required (Mac not supported).

• 16 GB RAM needed.

• Dual monitors necessary.

• Webcam and wired USB headset required.

• i5 processor or higher is a must.

• Fibre internet with a wired Ethernet connection is essential.

• Backup power solution required.

• Familiarity with Microsoft Teams / Office 365.

• Must be a Mexican national residing in Mexico.

• Strong written and verbal English communication skills are necessary.

• English resume is required.

🏝️ Benefits

• Paid weekly in arrears.

• Paid training provided.

• Fully remote work setup available.