Bilingual Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training to new customer experience representatives.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to accommodate different learning styles.

• Assess learner comprehension and pinpoint knowledge gaps.

• Implement knowledge checks, exercises, role plays, and practical activities.

• Offer constructive feedback and coaching.

• Assist learners who require extra support.

• Prepare new hires for the transition from training to production.

• Collaborate closely with Team Leads and other leaders to ensure learner readiness.

• Keep accurate training records and communicate progress to relevant stakeholders.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning environment.

• Complete all phases of the hiring process.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Proven background in training customer service/contact center teams.

• Minimum of 1 year experience working remotely.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual format.

• Tech-savvy and adept at learning new systems and platforms.

• Excellent organizational skills and meticulous attention to detail.

• Patient, approachable, and capable of coaching various types of learners.

• Strong team-oriented mindset.

• Willingness to work U.S. business hours.

• Immediate availability to start.

• Reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC required (Mac not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and wired USB headset.

• i5 processor or higher.

• Fiber internet with a wired Ethernet connection.

• Backup power solution.

• Microsoft Teams / Office 365 experience.

• Must be a Mexican national currently residing in México.

• An English resume is required.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training sessions.

• Fully remote work opportunity.

• Flexible work location within México for eligible Mexican nationals residing there.