Bilingual Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and well-structured training to new customer experience representatives.

• Conduct virtual training sessions.

• Clarify processes, procedures, systems, and customer service expectations.

• Implement various teaching methods to cater to different learning styles.

• Assess learner comprehension and pinpoint knowledge gaps.

• Facilitate knowledge assessments, exercises, role-playing, and hands-on activities.

• Offer constructive feedback and coaching.

• Assist learners who need extra support.

• Prepare new hires for their transition from training to production.

• Collaborate closely with Team Leads and management to ensure learner readiness.

• Maintain precise training records and relay learner progress.

• Adjust training delivery as processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning atmosphere.

• Complete all phases of the hiring process.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Background in training customer service/contact center teams is a must.

• Minimum of 1 year of remote work experience.

• Must be fully bilingual in English and Spanish.

• Excellent spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual format.

• Tech-savvy and adept at learning new systems and platforms.

• Exceptional organizational skills and attention to detail.

• Patient, approachable, and capable of coaching diverse learners.

• Strong team-oriented attitude.

• Willingness to work during U.S. business hours.

• Immediate availability is required.

• Must have a reliable computer, internet connection, headset, and a suitable remote workspace.

• Comfortable working as an Independent Contractor.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM or higher.

• Dual monitors are required.

• Webcam and wired USB headset needed.

• i5 processor or above.

• Fibre internet with a wired Ethernet connection is necessary.

• Backup power solution is required.

• Proficient in Microsoft Teams / Office 365.

• Must be a Mexican national currently living in México.

• Strong written and verbal communication skills in English.

• Resume must be submitted in English.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training sessions.

• Fully remote work arrangement.

• Independent Contractor setup.