Bilingual Training Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and structured training to new customer experience representatives.

• Lead virtual training sessions.

• Articulate processes, procedures, systems, and customer service expectations.

• Employ various teaching methods to accommodate diverse learning styles.

• Assess learner comprehension and pinpoint knowledge gaps.

• Carry out knowledge assessments, exercises, role-playing, and practical tasks.

• Offer constructive feedback and coaching.

• Assist learners who need additional support.

• Prepare new hires for their transition from training to production.

• Collaborate with Team Leads and leadership to ensure learner readiness.

• Keep accurate training records and communicate learner progress.

• Adjust training delivery as processes, systems, or requirements evolve.

• Foster a positive, professional, and accountable learning environment.

⛳️ Requirements

• Prior training experience in a BPO/contact center setting.

• Experience in healthcare/medical customer service is crucial.

• Previous experience in training customer service/contact center teams.

• Minimum of 1 year of remote work experience.

• Fully bilingual in English and Spanish.

• Exceptional spoken and written English skills.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual format.

• Tech-savvy and eager to learn new systems and platforms.

• Excellent organizational skills and attention to detail.

• Patient, approachable, and capable of coaching various learner types.

• Strong collaborative team-player attitude.

• Willingness to work during U.S. business hours.

• Available to commence work immediately.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Comfortable working as an Independent Contractor.

• Mexican national currently residing in Mexico.

• An English resume is required.

• Windows 11 PC (Mac is not supported).

• 16 GB RAM.

• Dual monitors.

• Webcam and wired USB headset.

• i5 processor or higher.

• Fibre internet with a wired Ethernet connection.

• Backup power solution.

• Proficient in Microsoft Teams / Office 365.

• Completion of all stages of the hiring process is mandatory.

🏝️ Benefits

• Weekly payments in arrears.

• Paid training sessions.

• Fully remote work arrangement.