Bilingual Tier 1 Tech Support Technician – English, Spanish

This is a fully remote position, open to applicants in Mississippi.

📋 Description

• Deliver vital Tier 1 support to customers in a courteous and professional manner.

• Respond to inbound technical support calls and initiate outbound calls to customers as necessary.

• Diligently troubleshoot, investigate, and resolve issues related to customers’ peripherals.

• Maintain comprehensive records of all activities performed on customers’ peripherals.

• Oversee and manage the ticketing queue, ensuring prompt, thorough, and efficient handling of all customer support requests.

• Achieve a 90% quality assurance (QA) rating.

• Participate in various ongoing and short-term projects as directed by management.

• Collaborate with the Contact Center team to deliver technical support to partners’ customers.

• Work four 10-hour shifts, typically including one day on the weekend.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Proficiency in both English and Spanish is required.

• Exceptional communication skills, both verbal and written.

• Strong understanding of computer systems and networks, with the ability to diagnose and resolve hardware and network-related issues.

• Capable of effectively managing time and prioritizing multiple projects simultaneously.

• Eagerness to tackle complex problems and see projects through to completion.

• Must be able to sit for extended periods and use a computer keyboard and/or mouse while viewing the computer screen.

• Regularly requires manual dexterity, visual acuity, verbal communication, and auditory skills.

🏝️ Benefits

• Competitive salary plus performance-based bonuses.

• Comprehensive benefits package including medical, dental, vision, and 401(k).

• Generous paid time off (PTO) and travel support.

• Ongoing opportunities for professional development and education.