Bilingual Test Support Agent – On-Demand Contract Work

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist applicants in real-time as they take Casper tests.

• Respond to applicant inquiries and provide clear instructions in both English and French.

• Resolve common technical difficulties related to internet connectivity, web browsers, or test accessibility.

• Provide reassurance to applicants who may feel confused, anxious, frustrated, or upset, guiding them back on track.

• Oversee live testing sessions to ensure compliance with established rules.

• Engage with applicants when issues arise, flagging matters for further investigation.

• Address applicant queries and resolve problems outside of scheduled testing times.

• Evaluate applicant ID submissions.

• Review test recordings when specific incidents require detailed analysis.

• Offer insights on recurring challenges and potential improvements to the experience.

• Complete compensated onboarding, online training, and two to three shadowing sessions prior to independently assisting with tests.

⛳️ Requirements

• Reside anywhere in Canada.

• Must have legal authorization to work in Canada.

• Proficient in both written and spoken English and French.

• Dependable computer and internet connection.

• Possess a smartphone for two-factor authentication.

• Availability to support the live testing schedule, primarily during evenings and weekends in Eastern Time, with occasional early morning shifts.

• No intention to apply in the immediate future to any institution or program that necessitates Casper.

• Thoughtful application of AI in submissions; the final application must authentically represent the applicant’s own experiences, ideas, and voice.

🏝️ Benefits

• Flexible, part-time remote employment.

• Guaranteed minimum of 4 paid hours each week.

• Compensation for training and shadowing.

• Live onboarding session provided.

• Access to online training modules.

• All necessary training and shadowing periods are compensated.

• Acuity offers bi-monthly payment.

• Flexible work arrangement that accommodates school, another job, or other responsibilities.