Bilingual Telephonic Care Coach

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Assess the needs and requirements of members to help them achieve or maintain optimal wellness.

• Direct members and their families towards suitable care and wellbeing resources.

• Organize services and resources utilizing various support strategies.

• Identify and address obstacles to effective care.

• Oversee patient care through assessments, data collection, member discussions, and proactive care planning.

• Ensure patients move towards their desired health outcomes.

• Promote collaboration with community health, social services, and other care resources.

• Occasionally travel to Humana offices for training or meetings.

⛳️ Requirements

• Bilingual proficiency.

• A bachelor's degree in a field related to health and human services.

• At least 2 years of relevant experience.

• Proficient in using various electronic information applications and software programs.

• A strong passion for continuously enhancing consumer experiences.

• Previous experience with Medicare and Medicaid recipients is preferred.

• Familiarity with electronic case note documentation and multiple computer applications/systems is preferred.

• Background in health promotion, coaching, and wellness is preferred.

• Knowledge of community health and social service agencies as well as community resources is preferred.

• Minimum download speed of 25 Mbps and upload speed of 10 Mbps is required.

• A wireless, wired cable, or DSL internet connection is recommended.

• A dedicated workspace free from ongoing interruptions to protect member PHI/HIPAA information.

🏝️ Benefits

• Medical, dental, and vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Home-based work arrangement.

• Dedicated workspace arrangement.