Care Coordinator, Bilingual Spanish

This is a fully remote position, open to applicants in Florida.

📋 Description

• Report directly to the CM Operations Manager and collaborate closely with Case Managers on reporting, care coordination phone calls, and administrative tasks.

• Deliver general customer support while assisting Case Managers and operations staff.

• Provide accurate information to callers and triage telephone inquiries for clinical consultation and Case Managers.

• Enter new claims data and ensure data integrity through scanning, uploading, indexing, and data entry.

• Verify and update information in the Ahshay database for service providers, adjusters, and attorneys.

• Triage new Case Management referrals based on predetermined client criteria, without conducting medical assessments.

• Transition relevant referrals to full Telephonic Case Management and assign them to the appropriate Case Managers.

• Generate and distribute letters and reports in Ahshay following client guidelines and EK workflow.

• Assist clinical staff with scheduling appointments and diagnostic tests, processing medical records requests, faxing, mailing/emailing approved educational materials, coordinating DME delivery, and claims adjudication.

• Offer translation support to Case Managers as necessary.

• Maintain professional interactions with Case Managers, Adjusters, Employers, Physicians, and other medical professionals.

• Perform additional duties as assigned.

⛳️ Requirements

• AS/AA degree or two (2) years of college education is preferred.

• Experience in a medical office setting is preferred.

• Familiarity with medical terminology is strongly preferred.

• Prior customer service experience in a fast-paced environment is preferred.

• Exhibits a professional demeanor with exceptional written and verbal communication skills.

• Strong organizational skills are essential.

• Ability to effectively communicate with customers at all levels.

• Proficient in computer usage, with high comfort in MS Word, MS Excel, email, and internet applications.

• Basic clerical and administrative skills are required.

• Accuracy and efficiency are critical.

• Punctuality and reliability are a must.

• Ability to maintain focus and a positive attitude in a high-paced environment.

• Capable of working independently with minimal supervision in a team-oriented setting.

• Ability to meet deadlines in a high-pressure, time-sensitive environment.

• Proficient in multitasking.

• Ability to comprehend and execute written and verbal instructions.

• Must be able to sit and use a keyboard for the majority of an 8-hour workday.

• Manual dexterity is required.

• Ability to communicate via telephone intermittently throughout the day.

• Fluency in reading and writing in English is necessary.

• Must provide and confirm a safe, HIPAA-compliant home office environment.

• A reliable DSL, fiber, or cable internet connection from home with a preferred speed of 100 Mbps or better is required.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401K plan.

• Paid Time Off.

• Paid Holidays.

• Monthly Internet Stipend.