Bilingual Support Technician I – Temporary Contract

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Act as the primary point of contact for external customers through email, chat, and phone.

• Deliver bilingual technical support for Seagull Software's on-premises and SaaS solutions, along with printer drivers.

• Diagnose, troubleshoot, and resolve technical issues related to enterprise software and third-party applications.

• Escalate issues to higher support tiers when necessary.

• Research and respond to software capability inquiries from resellers and end users.

• Log support-ticket details and contribute to the documentation and Knowledge Base.

• Propose enhancements to products and programming.

• Collaborate with Engineering, IT, QA, and Sales teams.

• Undertake special tasks and projects, including report writing and product documentation.

• Ensure a world-class customer experience.

⛳️ Requirements

• Resume must be submitted in English.

• A minimum of 2 years’ experience as a technical support representative.

• Exceptional customer service and troubleshooting abilities.

• Proficient in English and either Spanish or Portuguese.

• In-depth understanding of Windows operating systems.

• Technical aptitude and capacity to quickly learn and adapt to new software.

• Strong written and verbal communication skills in English.

• Effective problem-solving capabilities and active listening skills.

• Ability to work collaboratively with various teams as well as independently.

• Availability for shifts that may include weekend work.

• A degree in Computer Science or Technology Certification, or equivalent experience.

• A Police Clearance Certificate is required prior to the start of the contract.

• Documentation confirming authorization to work as an independent contractor (self-employed) is needed before the contract begins.

• A dedicated workspace and dependable internet connection for remote work are mandatory.

• Completion of CompTIA A+ certification is preferred.

🏝️ Benefits

• Opportunity for remote work.

• A dynamic, culturally diverse, and enjoyable work environment.

• A culture that promotes diversity, equity, and inclusion.

• Monthly payments in USD through a payroll platform.