Bilingual Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and address incoming support tickets in HubSpot, ensuring prompt and accurate resolutions.

• Supervise a shared inbox and respond swiftly and professionally to patients, medical professionals, team members, and partners.

• Manage inbound and outbound support calls, addressing concerns in real-time.

• Troubleshoot login problems for web and mobile applications, guiding users to solutions.

• Maintain and update items in the company knowledge base to ensure resources are current.

• Create and oversee patient tasks within RPM/CCM software to facilitate care coordination.

• Undertake additional projects and responsibilities as assigned.

• Assist in providing patients and providers with fast and reliable support.

• Ensure essential knowledge base resources are accurate and up-to-date.

• Support the smooth daily operations of the RPM/CCM platform through efficient task management.

• Foster a culture of responsiveness and accountability within the support function.

⛳️ Requirements

• Proficiency in Spanish is required.

• Experience with Microsoft Excel and/or Google Sheets.

• Familiarity with Monday.com.

• Knowledge of HubSpot or other CRM/ticketing software.

• Highly organized with the capability to multitask effectively.

• Self-motivated and proactive work approach.

• Excellent communication and interpersonal abilities.

• High computer literacy with a quick ability to learn new software.

• Strong attention to detail and problem-solving capabilities.

• Comfortable utilizing AI tools to enhance daily workflows and communication.

• Genuine interest in AI and willingness to experiment with tools like Claude, ChatGPT, and workflow automation platforms.

• Preferred experience in healthcare or medical billing.

• Experience with EHR/EMR platforms preferred.

• Familiarity with Confluence preferred.

🏝️ Benefits

• Eligible for a monthly bonus of up to $1,000 based on individual and company performance.

• Paid Time Off (PTO).

• Options for Medical, Dental, Vision, and supplemental insurance.

• 401(k) Plan with a 3.5% Company Match.

• Equipment provided by the company.

• Opportunity for remote employment.