Bilingual Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and address incoming support tickets in HubSpot, ensuring prompt and precise resolution.

• Supervise a shared inbox, responding swiftly and professionally to patients, healthcare professionals, team members, and partners.

• Manage inbound and outbound support calls, resolving issues in real time.

• Troubleshoot login problems for web and mobile applications, guiding users towards solutions.

• Update and create new entries in the company knowledge base to keep resources up to date.

• Develop and manage patient tasks within RPM/CCM software to facilitate care coordination.

• Undertake additional projects and responsibilities as assigned.

• Assist in ensuring that patients and providers receive prompt and reliable support.

• Maintain the accuracy and currency of key knowledge base resources.

• Support the seamless daily operations of the RPM/CCM platform through effective task management.

• Foster a culture of responsiveness and accountability throughout the support function.

⛳️ Requirements

• Fluent in Spanish.

• Proficient in Microsoft Excel and/or Google Sheets.

• Experience with Monday.com.

• Knowledge of HubSpot or similar CRM/ticketing software.

• Highly organized with the capacity to multitask efficiently.

• Self-motivated and proactive work ethic.

• Excellent communication and interpersonal abilities.

• High level of computer literacy and adaptability to new software.

• Strong attention to detail and adept problem-solving skills.

• Comfortable utilizing AI tools to enhance daily workflow and communication.

• Prior experience in healthcare or medical billing is preferred.

• Familiarity with EHR/EMR platforms is preferred.

• Experience with Confluence is preferred.

• Availability required Monday–Friday, 9:00am–6:00pm EST.

🏝️ Benefits

• Eligible for a monthly bonus of up to $1,000 based on individual and company performance.

• Paid Time Off (PTO).

• Medical, Dental, Vision, and supplemental insurance options.

• 401(k) Plan with a 3.5% Company Match.

• Equipment provided by the company.