Bilingual Spanish/English Customer Service Representative

This is a fully remote position, open to applicants in Alabama, +37 more states.

📋 Description

• Act as the main point of contact for clients.

• Oversee both incoming and outgoing communications.

• Address and respond to customer inquiries.

• Deliver outstanding customer service through attentive listening.

• Manage confidential customer information with care.

• Aim to resolve issues during the initial call whenever feasible.

• Interact with customers in an appropriate manner.

• Address and de-escalate customer concerns effectively.

• Elevate interactions when necessary.

• Monitor call-related data for auditing and reporting purposes.

• Offer insights on call-related issues.

• Engage in upselling as needed.

• Utilize web-based tools to resolve inquiries and enhance the customer experience.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• At least 6 months of experience in customer service.

• Must be at least 18 years old.

• Capable of typing a minimum of 25 words per minute.

• Proficient with desktop computer systems.

• Basic knowledge of Windows-based operating systems.

• Customer service and/or sales experience is preferred.

• A college degree is desirable but not mandatory.

• Ability to adhere to established procedures.

• Skill in collaborating effectively with colleagues, supervisors, and support teams.

• Excellent communication, listening, and analytical abilities.

• Strong organizational and problem-solving capabilities.

• Competence in prioritizing tasks and thriving under pressure.

• Ability to operate within a structured schedule across various shifts.

• Sharp critical thinking skills.

• Dedicated workspace near the router for a hardwired Ethernet connection.

• Internet speed of at least 15 Mbps download and 10 Mbps upload.

• ISP latency must be under 50ms.

• Internet connection cannot be satellite, mobile data/hotspot, P2P, or VPN.

• Proof of internet speed is required.

🏝️ Benefits

• Medical, vision, and dental health benefits.

• Employment Assistance Programs.

• Health and personal time off (HPT).

• Leave programs as applicable.

• Competitive 401(K) plans.

• Life insurance.

• Supplemental medical coverage.

• Critical care insurance.

• Pet insurance.

• FSA plans.

• Retailer discounts.

• Opportunities for career advancement.

• Inclusive and diverse workplace culture.

• Reasonable accommodation during the application process.